Refund policy
Exchange Policies for Online Sales:
We are happy to exchange or issue store credit for unworn, unwashed, or defective merchandise with original tags attached within 2 weeks of purchase. Buyer is responsible for shipping all unwanted merchandise back to us. Once the merchandise is received and inspected, we will be able to issue the appropriate amount of store credit. No shipping costs will be refunded.
We are happy to exchange or issue store credit for unworn, unwashed, or defective merchandise with original tags attached within 2 weeks of purchase. Buyer is responsible for shipping all unwanted merchandise back to us. Once the merchandise is received and inspected, we will be able to issue the appropriate amount of store credit. No shipping costs will be refunded.
Some items purchased online are considered final sale and are unable to be exchanged such as: vintage items, apothecary items, candles, food, and all jewelry. All "sale" items are final, and will not be considered for exchange.
To start the exchange process, please email us at nava.pvd@gmail.com
Exchange Policies for In Store Sales:
We are happy to exchange or issue store credit for unworn, unwashed, or defective merchandise with original tags attached within 2 weeks of purchase. The original receipt must be present.
All vintage items, apothecary items, food, plants, custom built "charm" jewelry, and all "sale" items are final, and will not be considered for exchange or credit.